We improved BOLD so that HCM users with the MFA option enabled can reset the login factor (phone number, email, etc.) associated with it for a given user record.
|Why did we do that?||
In the event a factor is changed, HCM users can reset what value is associated with that user without having to contact support or log into Auth0. Clients communicated to us that doing this was an extra step for which they would like a workaround.
|Why does this matter to you, as a client/customer/user?||
When a BOLD user has a different phone number for MFA than what is registered for them, an authorized HCM User in your company can reset the MFA factor for them. Upon the next login, the user will be re-prompted for the factor to associate with MFA. They will be able to enter a new phone number.
|How does this work?||
This feature will be enabled for all MFA Admins. Please contact us if you would like this feature, and determine which of your HCM users should have this ability.
HCM Users granted this ability should follow these steps to reset an MFA factor:
Screenshot: User Profile with Reset MFA button
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