Troubleshooting ECHO Issues

Check that third-party cookies are enabled within your Google Chrome browser settings, if the Echo side-window is blank and not loading any options" under initial testing steps.

Video

Initial Troubleshooting Steps

• Google Chrome is the recommended browser for using the plugin
• Ensure signed in to Bold in the same Chrome browser before connecting the plugin
• Make sure to use a candidate/contact profile rather than a resume
• Click on the puzzle piece next to the Echo icon > click Manage Extensions > under Avionte Echo, click Details. Under Site Access, make sure that On all sites is selected
• Try uninstalling then reinstalling the plugin
• Remove your Company ID and enter avisupport > refresh the page > remove avisupport and re-entered your company code
• Try using the plugin in an Incognito window. Some extensions will prevent Echo from working properly. If you cannot see Echo as an option to use in Incognito, try 
• Check for a Google Chrome update: click on the three dots in the upper right-hand corner > Help > About Google Chrome. If there is an update available, it typically begins downloading automatically
• Clear browsing history for all time: click on the three dots in the upper right-hand corner > More Tools > Clear browsing data... > clear for All time
• Have there been any changes internally to security settings or computer?
• Try using the plugin on a different device (try a personal computer outside of the network if possible) as it's possible an Admin is blocking the extension from running even if it's installed

Problem: Nothing happens

When the user tries to install the Echo Chrome extension, nothing seems to happen after clicking "Download Avionté Echo" (from the Utilities page) or "Chrome Echo Plugin" (from Accounts & Settings dropdown).

Solution

Ping is likely running.  Install the Echo Chrome extension from an Avionté window where Ping is not running.

 Opening a window without Ping

1. Go to the "Last 10" drop-down list
2. Hold down the <CTRL> key while clicking on one of the recently visited locations (on a Mac, hold down the <COMMAND> key) - a new browser tab will open in the same window.

You can now successfully install the Echo Chrome extension from the locations mentioned above.

Problem: Unable to use

The user is unable to use Echo after it has been installed.

Solution 1

In the Chrome browser, disable the blocking of 3rd party cookies and add the desired partner sites (such as Linkedin.com) as approved cookie sites.

Steps to follow:

1. In Chrome, select Settings.
2. Search for 'cookies' in the Settings screen.
3. Select the "Cookies and site data" permission.
4. Make the following changes:
   • Ensure the setting "Allow sites to save and read cookie data (recommended)" is on.
   • In the Allow section, click Add. The Add a site dialog will appear.
   • In the "Site" field, type the partner site web address you want to use (e.g., "linkedin.com").
   • Click Add.

When you are finished, the screen should look like the following:

Return to the partner site with the talent you wish to import, and attempt to use the Echo plug-in again.

Solution 2

In the Chrome browser, ensure Site Access > On All Sites is selected in the Details for the Echo extension.

Steps to follow:

1. In Chrome, select More Tools > Extensions.
2. Under Avionté Echo, click Details.
3.  In the section that says "Site access / Allow this extension to read and change all your data on websites you visit:" click the On All Sites radio button.

When you are finished, the screen should look like the following:

Return to the partner site with the talent you wish to import and attempt to use the Echo plug-in again.