Install & Set up the Microsoft Authenticator app (Modern Auth for Office 365)

The Microsoft Authenticator App may be needed to sign in with MFA.

CHAPTERS

Install the App
Set up the App
Approve the sign in

Install the App

Apple devices use the App Store and Google devices use the Google Play Store.

1. Search for the Microsoft Authenticator app
   Microsoft Authenticator app for iOS devices
   Microsoft Authenticator app for Google devices
   
   
2. Tap on the Get button
   The screenshot may vary based on the device and whether using Apple or Google.
   
   
   
   
3. Depending on the settings on the device, you may be required to enter a password for the appropriate App store.

Set up the App

Once the Microsoft Authenticator app is installed, tap to open it.  The first couple steps may vary slightly based on if the app had previously been installed or not.

1. Tap on the + (Plus) icon
   
   
   
   
2. Tap on the Work or school account option
   
   
   
   
3. Tapping the Sign in button will require the email and password to be manually entered again.
   1. We recommend using the Scan QR Code button.
      
      
      
      
4. Tap on the Scan QR Code button
   
   
   
   
5. There may be a prompt asking for permission to use the camera.  Tap Approve or OK.
6. Using your device, point it at the screen with the QR Code.
   Note: The QR Code should be displayed in BOLD; if not then skip the QR Code and manually sign in.  This is usually displayed when first using MFA and BOLD.
   
   

   Device / Phone	Computer Screen

   
   Once the Authenticator App recognizes the QR Code, there will be a brief loading screen.
   
   
   
   Notice the account is now listed on the Authenticator App
   
   
   
   

Approve the sign in

Once successfully signed in, stay in the Microsoft Authenticator app.

1. Tap on the Approve button
   
   
   
   
2. If the message doesn't show up and are instead asking to enter a code.
3. Tap on the name of the account.
   
   
4. Enter the code that is listed here.
   
   

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Click on the links below for more information:

• Microsoft Outlook365 (Modern Auth) Summary
• Manually deactivate Custom SMTP & Email Auto-sync
• Getting Started with Microsoft O365 (Admin setup)
• Activate the Outlook365 Tile (Marketplace)
• Initial setup for User using Office 365 (Modern Auth)
• Custom SMTP setup
• Auto Sync Email setup