Install & Set up the Microsoft Authenticator app (Modern Auth for Office 365)

The Microsoft Authenticator App may be needed to sign in with MFA.

 

CHAPTERS

Install the App
Set up the App
Approve the sign in

 

Install the App

Apple devices use the App Store and Google devices use the Google Play Store.

  1. Search for the Microsoft Authenticator app
    Microsoft Authenticator app for iOS devices
    Microsoft Authenticator app for Google devices

  2. Tap on the Get button
    The screenshot may vary based on the device and whether using Apple or Google.

    mceclip0.png

  3. Depending on the settings on the device, you may be required to enter a password for the appropriate App store.

 

 

Set up the App

Once the Microsoft Authenticator app is installed, tap to open it.  The first couple steps may vary slightly based on if the app had previously been installed or not.

  1. Tap on the + (Plus) icon

    mceclip0.png

  2. Tap on the Work or school account option

    mceclip1.png

  3. Tapping the Sign in button will require the email and password to be manually entered again.
    1. We recommend using the Scan QR Code button.

      mceclip2.png

  4. Tap on the Scan QR Code button

    mceclip3.png

  5. There may be a prompt asking for permission to use the camera.  Tap Approve or OK.
  6. Using your device, point it at the screen with the QR Code.
    Note: The QR Code should be displayed in BOLD; if not then skip the QR Code and manually sign in.  This is usually displayed when first using MFA and BOLD.

    Device / Phone Computer Screen
    mceclip4.png mceclip5.png

    Once the Authenticator App recognizes the QR Code, there will be a brief loading screen.

    mceclip6.png

    Notice the account is now listed on the Authenticator App

    mceclip7.png

 

Approve the sign in

Once successfully signed in, stay in the Microsoft Authenticator app.

 

  1. Tap on the Approve button

    mceclip0.png

  2. If the message doesn't show up and are instead asking to enter a code.
  3. Tap on the name of the account.

    mceclip1.png
  4. Enter the code that is listed here.

    mceclip2.png

 

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