Avionté PIXEL

Avionté PIXEL is an integrated, cost-effective AI chatbot and communication platform designed to assist recruiters and staffing firms in automating tasks, improving efficiency, and engaging talent. It extends the capabilities of AviontéBOLD, offering features such as conducting interviews, data capture, and automated messaging, enhancing the recruiter-talent relationship. PIXEL also provides post-interview reports to aid recruiters in identifying the best-fit candidates, with real-time alerts for talent interactions.

PIXEL offers a centralized platform for talent communication via text messages. Recruiters can view, engage, and manage talent notifications efficiently, with real-time alerts for incoming SMS messages. The system provides features like Avionté Chat, mass text messaging using interview bots, and the ability to insert chatbot interviews into chat conversations. It also allows recruiters to review messaging activity within talent records and receive notifications through the PIXEL widget for quick access to the latest interactions and completed interviews, all contributing to streamlined talent engagement and communication.

Notes: To add Avionté PIXEL to your system, please contact your Account Manager for more information.

After acquiring PIXEL, User Administration must be completed to activate it within BOLD, serving as a necessary prerequisite.

Key Takeaways:

• PIXEL Overview: PIXEL is an integrated, cost-effective AI chatbot and communication platform designed to assist recruiters and staffing firms by automating tasks and enhancing talent engagement. It extends AviontéBOLD capabilities and provides real-time alerts for talent interactions.
• Features of Avionté PIXEL: Avionté PIXEL serves as a recruiter's assistant, offering functionalities such as conducting interviews, gathering information, and communicating with talent 24/7. It aids in determining the best-fit candidates through detailed post-interview reports.
• Alerts and Features: Recruiters can access PIXEL alerts from anywhere within AviontéBOLD. The bell icon at the top of the BOLD interface alerts recruiters to new messages and completed interviews. Avionté Chat, Talent Notifications, and PIXEL Bots are integral parts of PIXEL, enabling efficient talent engagement and communication.

Prerequisites

• The user accounts seeking to use PIXEL need SMS/text messaging capability from within AviontéBOLD. If this is not already set up for the recruiter's account, see this article Text Messaging – Avionte Bold for instructions. To see talent messages in Avionté Chat, users need to initiate a conversation by sending talent a text via AviontéSMS.
• PIXEL is designed to be used by AviontéBOLD accounts that have an email address. The email address should be unique; it should not be shared by any other account. See this article Creating & Configuring Users and Permissions (index) for more information.
• Administrative or managerial user accounts must have the PIXEL user claims activated to edit or administer PIXEL messages and functions. See this article User Administration (PIXEL) for more information.
• The talents the recruiter wishes to interact with using PIXEL must at minimum be entered into the BOLD system with a phone number that can send and receive text messages. (The talent needs to possess a text-capable phone.) If the talent has a smartphone with the Avionté 24/7 mobile app, messages will be sent there. See this article Creating New Applicants/Talent for more information.
• The jobs for which the recruiter wants talent to apply must have been created in the BOLD system. See this article Create a Job for more information.

Alerts in AviontéBOLD

When a recruiter opens AviontéBOLD for the day, PIXEL is immediately available. Click the bell icon, which is next to the Account & Settings icon.

BOLD Alerts are shown, including Pixel Alerts.

Here a recruiter can see their Latest Messages as well as Completed Interviews.

Clicking on a message will take a recruiter to the Chat panel with the message selected active; clicking on a Completed Interview will take them to the Interview Results screen with the completed interview details active. For more information on this, see the Avionté Chat and Pixel Interviews sections below.

Accessing PIXEL

Start PIXEL by clicking on the Automation tab at the top of the BOLD application.

• Avionté Chat: The messaging interface that allows recruiters to engage with talent and manage notifications efficiently.
• Talent Engagement: Automated prompts and messages in PIXEL that keep recruiters informed of talent engagement, enabling end-to-end visibility.
• Pixel Bots: Custom chatbot interviews triggered through links, providing human-like interactions and scheduling capabilities.
• Pixel Interviews: Automated interviews conducted by PIXEL to assess candidates, saving time and improving efficiency in the hiring process.
• Calendar: A scheduling tool for organizing appointments and events, enhancing time management and planning.

PIXEL Text Messaging: Understanding Message Visibility Between Users

This guide explains how text messaging works within the PIXEL feature of Avionte, with a specific focus on message visibility between different users and common questions about expected functionality.

How PIXEL Text Messaging Works

Message Visibility

• Shared Message Thread: PIXEL maintains a single text message thread per talent that is visible to all users who have access to that talent record.
• Complete Message History: Any HCM user who can access a talent record can view the entire text message history for that talent, regardless of which user initiated or participated in the conversation.
• No Private Conversations: There is no functionality to have private text conversations with talent that are hidden from other users with access to the same talent record.

Expected Functionality: Text Message Visibility

When HCM User A and HCM User B both have access to the same talent record:

• User A can see all text messages sent by User B to the talent
• User B can see all text messages sent by User A to the talent
• This visibility exists regardless of which user initiated the conversation
• This visibility exists regardless of whether a user has personally texted the talent

The ability to see the entire text history is not dependent on:

• Whether you have sent a text yourself
• Whether you manually logged a "Text sent" activity
• Which office you belong to (unless specific restrictions are enabled)

Office-Based Restrictions

If complete visibility between all users is not desired:

• The 'Restrict Access to Talent by Office' setting can be used as a workaround
• This restricts talent record access (and therefore message history) to users within the same office

Common Scenarios and Clarifications

Scenario: Discovering Message History Access

What happened: HCM User A manually logged a "Text sent" activity for a talent and then noticed they could see the entire text history that HCM User B had with that talent.
Clarification:

• User A always had access to the message history
• The act of logging an activity did not grant this access
• User A simply discovered the existing access after logging the activity
  

Scenario: Multiple Recruiters Texting One Talent

Expected Behavior:

• All messages appear in a single chronological thread
• All recruiters with access to the talent see the complete conversation
• The talent receives all messages as one continuous conversation thread
  

Frequently Asked Questions

Q: Can certain text messages be hidden from other recruiters?
A: No, PIXEL is designed for transparency. All text messages are visible to any user with access to the talent record.

Q: Does manually logging a text activity give me access to message history?
A: No, logging an activity doesn't change access permissions. If you can access the talent record, you already have access to the complete message history.

Q: If I have a phone number for a talent, does that automatically give me access to their text history?
A: Having a phone number alone doesn't grant access. You must have permission to access the talent record itself, then you'll see the complete text history.

Q: How do I know who sent which messages to a talent?
A: The message history shows which user sent each message, allowing you to see the complete conversation context regardless of which team members participated.

Avionté Chat

Note: If you do not yet have access to Avionté Chat, please contact your Account Manager or Customer Success Manager.

Avionté Chat is the unified messaging experience for PIXEL, delivering a modernized interface for recruiter-talent communication with improved visibility, smarter notifications, and a streamlined workflow built for high-volume staffing.

For full details on navigating Avionté Chat, managing conversations, and using Chat with PIXEL features, see the Avionté Chat article.

Talent Engagement

Note: Talent Engagement automations now run through Avionté Chat. For details, see the Talent Engagement Routing section of the Avionté Chat – PIXEL article.

Talent Engagement lets you automate messaging between recruiters and talent throughout the entire lifecycle — from application through placement and beyond. By defining triggers, schedules, conditions, and content, you can automatically respond to and engage with talent based on your business workflow without requiring manual effort from recruiters.

For full details — including step-by-step instructions, trigger types, variables, user permissions, and configuration examples — see the Talent Engagement article.

For information on creating and using PIXEL Bots for automated candidate screening, see the PIXEL Bots article.

PIXEL Bots (automated interviews)

PIXEL Bots are configurable chatbot interviews that screen candidates via SMS or the Avionté 24/7 mobile app. Recruiters build interview scripts with weighted questions, associate them with job postings, and send them to talent manually or through mass actions. When a candidate passes the screening threshold, PIXEL offers available follow-up interview times from the recruiter's calendar.

Note: Interview scheduling requires the PIXEL Bot to be associated with a job. If a bot is linked to a general apply instead of a specific job, no interview scheduling is offered to the candidate.

For full details on creating bots, question types, scoring, and sending options, see the PIXEL Bots article.

PIXEL Interviews

Interview Results

On opening, the Interviews tab displays the results of completed interviews.

The following items are shown:

• A Filter drop-down list. The recruiter can narrow down the list by Bot, Job, Office, Talent Name, or Talent Location.
• The Candidate's name.
  • If there is a globe displayed next to their name, like this: it means that the talent came from a public site.
• An indicator for a Match. This displays a green check mark if the candidate's rating is greater than the Passing % set for the interview. No check mark is shown if the candidate's rating is less than the Passing %. (Recruiters can quickly view the Passing % by opening the pop-over window from the Bot Name - ID column.)
• The percentage Rating for the interview. Recruiters can sort by this column, ascending and descending.
• The Time length of the interview is shown.
• How long ago the interview was Completed.
• When the last Face-To-Face interview was held, if applicable.
• The Bot Name & ID for the Interview. Click the arrow symbol to the right to view the Bot details.
  
  Clicking Edit Bot will open the Pixel Bots - Interview Builder screen.
• The Job Name & ID associated with the interview. Click the arrow symbol to the right to view job details.
  
  Multiple Recruiters per job are supported. Click Visit Job Record to view the job details in a new tab.
• The Client name assigned to the interview.
• The Recruiter's name that was assigned to the interview.
• The Sales Rep's name that was assigned to the interview.

Recruiters can sort records in ascending or descending order by last Completed date.

Clicking on a Candidate's Name displays a scorecard on the right-hand side:

The following items are shown:

• A graph displaying the rating for the interview. This estimates how good a fit the applicant will be for the position, based on the job and applicant data in the system. For candidates that have passed the interview, a green check box will additionally appear by the 0-100 rating graph.
• The Job name with a view detail arrow button, including an option to visit the job record
• The Bot name with a view detail arrow button, including an option to Edit the Bot
• The Date of the interview
• The Duration of the interview is shown
• The Recruiter assigned to the candidate.
• If a follow-up interview was scheduled by the bot, the message "Interview Scheduled" is shown along with the interview details. An option to Cancel Interview is shown.
• A link to the Applicant Record is available.
• The phone number of the candidate is shown.
• A link to the candidate's email is shown.

Various matches between the candidate and the interview answer results are shown below. For example, for an "Education" question, if the Candidate has a Bachelor's degree or higher, this would meet the minimum requirement of a Bachelor's degree.

The matches are calculations of multiple questions and answers taken together.

A Skill Match shows the best match for a position's skills vis-à-vis the applicant's answers to skill interview questions. These are customizable.

A Logistical Match shows the best match for a position's general attributes vis-à-vis the applicant's answers to the interview questions.

Recruiters can create Custom Questions for an interview and track their matches as well.

A Written Response allows recruiters to see a candidate's responses to written response questions and a rating for each.

Clicking the "eye" icon for a question allows recruiters to see the details of a particular question.

The overall rating is based on the summation and evaluation of the individual skill or attribute ratings.

Calendar

The PIXEL calendar is used to manage interviews. It is distinct from the BOLD calendar, as well as another scheduling system recruiters may use, such as Microsoft Outlook.

To navigate to the Calendar, click Calendar in the Automation menu.

Prerequisites

Especially after a new deployment of PIXEL, the recruiter's calendar may not be active. If this is the case, the following screen will display:

Click Go to Calendar Settings to activate the Calendar.

Alternatively, click the gear icon at the top of the Calendar screen to open the Calendar settings.

The Settings screen appears.

Here the Calendar can be disabled or enabled, and the Time Zone can be changed, along with the Default Weekly Availability. The settings are saved when the recruiter clicks Calendar to return to the Calendar screen.

If the recruiter changes the time zone, all scheduled interviews will display according to the time zone chosen.

The Calendar allows the recruiter to see what interviews have been scheduled, and with whom. It allows them to transition from successful bot interviews to in-person interviews where the recruiter can evaluate candidates at a deeper level.

PIXEL is able to schedule interviews with candidates. Recruiters should add their availability in PIXEL so that PIXEL can reference recruiter availability when proposing interview times to candidates. To do this, schedule all of the available times by clicking on available time slots.

Hovering and clicking over the available time slots in the Calendar allows the recruiter to reserve them for future interviews. The slots turn grey when this is done. To remove a reservation from a time slot, click it again.

The green-colored slots indicate recruiter default availability. Default availability is set using the Settings screen. Time slots are set to 30 minutes by default.

Clicking Show All Hours expands the calendar view to include times beyond standard availability (a 24-hour view).

Recruiters can schedule availability up to 20 days in advance.

How the PIXEL Calendar is Used

As bot interviews are completed by a candidate and they meet the minimum passing percent rating, the bot will tell the candidate they are a great fit and offer available time slots for a live interview.

The time slots offered are based on the availability recruiters have set up in the Calendar. If a candidate selects one, the bot completes the interview and informs the candidate that a recruiter will follow up with them.

The flyout on the Interview Results screen will update with the details of the interview scheduled.

At the same time, the time slot in the calendar the candidate selected will turn blue, indicating a live interview has been scheduled. Selecting a blue timeslot will show the results of the bot interview in a flyout.

Notice the Cancel Interview link. Clicking this will produce an "Are you sure?" popup. If the recruiter confirms by clicking Yes, the interview will be canceled. Afterward, a message is displayed: "This interview has been canceled and removed from your calendar. To notify the talent, contact them directly." Only the logged-in user assigned to the talent can cancel an interview.

An email is also sent to the candidate with a calendar invite (.ICS file). The email contains the details of the interview's time and date, the position name, the number to call the candidate, and the recruiter's name and email.

Live interviews will not be offered to candidates who do not meet the passing minimum percentage rating.