Avionté PIXEL

Avionté PIXEL is an integrated, cost-effective AI chatbot and communication platform designed to assist recruiters and staffing firms in automating tasks, improving efficiency, and engaging talent. It extends the capabilities of AviontéBOLD, offering features such as conducting interviews, data capture, and automated messaging, enhancing the recruiter-talent relationship. PIXEL also provides post-interview reports to aid recruiters in identifying the best-fit candidates, with real-time alerts for talent interactions.

PIXEL offers a centralized platform for talent communication via text messages. Recruiters can view, engage, and manage talent notifications efficiently, with real-time alerts for incoming SMS messages. The system provides features like Live Chat, mass text messaging using interview bots, and the ability to insert chatbot interviews into live chats. It also allows recruiters to review messaging activity within talent records and receive notifications through the PIXEL widget for quick access to the latest interactions and completed interviews, all contributing to streamlined talent engagement and communication.

Notes: To add Avionté PIXEL to your system, please contact your Account Manager for more information.

After acquiring PIXEL, User Administration must be completed to activate it within BOLD, serving as a necessary prerequisite.

Key Takeaways:

• PIXEL Overview: PIXEL is an integrated, cost-effective AI chatbot and communication platform designed to assist recruiters and staffing firms by automating tasks and enhancing talent engagement. It extends AviontéBOLD capabilities and provides real-time alerts for talent interactions.
• Features of Avionté PIXEL: Avionté PIXEL serves as a recruiter's assistant, offering functionalities such as conducting interviews, gathering information, and communicating with talent 24/7. It aids in determining the best-fit candidates through detailed post-interview reports.
• Alerts and Features: Recruiters can access PIXEL alerts from anywhere within AviontéBOLD. The bell icon at the top of the BOLD interface alerts recruiters to new messages and completed interviews. Live Chat, Talent Notifications, and PIXEL Bots are integral parts of PIXEL, enabling efficient talent engagement and communication.

Prerequisites 

• The user accounts seeking to use PIXEL need SMS/text messaging capability from within AviontéBOLD. If this is not already set up for the recruiter's account, see this article Text Messaging – Avionte Bold for instructions. To see talent messages in PIXEL Live Chat, users need to initiate a conversation by sending talent a text via AviontéSMS.
• PIXEL is designed to be used by AviontéBOLD accounts that have an email address. The email address should be unique; it should not be shared by any other account. See this article Creating & Configuring Users and Permissions (index) for more information.
• Administrative or managerial user accounts must have the PIXEL user claims activated to edit or administer PIXEL messages and functions. See this article User Administration (PIXEL) for more information.
• The talents the recruiter wishes to interact with using PIXEL must at minimum be entered into the BOLD system with a phone number that can send and receive text messages. (The talent needs to possess a text-capable phone.) If the talent has a smartphone with the Avionté 24/7 mobile app, messages will be sent there. See this article Creating New Applicants/Talent for more information.
• The jobs for which the recruiter wants talent to apply must have been created in the BOLD system. See this article Create a Job for more information.

 

Alerts in AviontéBOLD

When a recruiter opens AviontéBOLD for the day, PIXEL is immediately available. Click the bell icon, which is next to the Account & Settings icon.

BOLD Alerts are shown, including Pixel Alerts.

Here a recruiter can see their Latest Messages as well as Completed Interviews.

Clicking on a message will take a recruiter to the Live Chat screen with the message selected active; clicking on a Completed Interview will take them to the Interview Results screen with the completed interview details active. For more information on this, see the Live Chat and Pixel Interviews sections below. 

 

Accessing PIXEL

Start PIXEL by clicking on the Automation tab at the top of the BOLD application.

• Live Chat: A real-time communication interface that allows recruiters to engage with talent and manage notifications efficiently.
• Talent Engagement: Automated prompts and messages in PIXEL that keep recruiters informed of talent engagement, enabling end-to-end visibility.
• Pixel Bots: Custom chatbot interviews triggered through links, providing human-like interactions and scheduling capabilities.
• Pixel Interviews: Automated interviews conducted by PIXEL to assess candidates, saving time and improving efficiency in the hiring process.
• Calendar: A scheduling tool for organizing appointments and events, enhancing time management and planning.

PIXEL Text Messaging: Understanding Message Visibility Between Users

This guide explains how text messaging works within the PIXEL feature of Avionte, with a specific focus on message visibility between different users and common questions about expected functionality.

How PIXEL Text Messaging Works

Message Visibility

• Shared Message Thread: PIXEL maintains a single text message thread per talent that is visible to all users who have access to that talent record.
• Complete Message History: Any HCM user who can access a talent record can view the entire text message history for that talent, regardless of which user initiated or participated in the conversation.
• No Private Conversations: There is no functionality to have private text conversations with talent that are hidden from other users with access to the same talent record.

Expected Functionality: Text Message Visibility

When HCM User A and HCM User B both have access to the same talent record:

• User A can see all text messages sent by User B to the talent
• User B can see all text messages sent by User A to the talent
• This visibility exists regardless of which user initiated the conversation
• This visibility exists regardless of whether a user has personally texted the talent

The ability to see the entire text history is not dependent on:

• Whether you have sent a text yourself
• Whether you manually logged a "Text sent" activity
• Which office you belong to (unless specific restrictions are enabled)

Office-Based Restrictions

If complete visibility between all users is not desired:

• The 'Restrict Access to Talent by Office' setting can be used as a workaround
• This restricts talent record access (and therefore message history) to users within the same office

Common Scenarios and Clarifications

Scenario: Discovering Message History Access

What happened: HCM User A manually logged a "Text sent" activity for a talent and then noticed they could see the entire text history that HCM User B had with that talent.
Clarification:

• User A always had access to the message history
• The act of logging an activity did not grant this access
• User A simply discovered the existing access after logging the activity
   

Scenario: Multiple Recruiters Texting One Talent

Expected Behavior:

• All messages appear in a single chronological thread
• All recruiters with access to the talent see the complete conversation
• The talent receives all messages as one continuous conversation thread
   

Frequently Asked Questions

Q: Can certain text messages be hidden from other recruiters?
A: No, PIXEL is designed for transparency. All text messages are visible to any user with access to the talent record.

Q: Does manually logging a text activity give me access to message history?
A: No, logging an activity doesn't change access permissions. If you can access the talent record, you already have access to the complete message history.

Q: If I have a phone number for a talent, does that automatically give me access to their text history?
A: Having a phone number alone doesn't grant access. You must have permission to access the talent record itself, then you'll see the complete text history.

Q: How do I know who sent which messages to a talent?
A: The message history shows which user sent each message, allowing you to see the complete conversation context regardless of which team members participated.

Live Chat (Legacy)

Note: Live Chat is being replaced by Avionté Chat. For information on the new experience, see Avionté Chat. Migration to PIXEL Chat is rolling out in phases and will be complete by July 16th. If you have any questions, please contact your Account Manager or Customer Success Manager.

Live Chat allows recruiters to view, engage, and manage all talent notifications in a single system of record. Recruiters will be alerted when talent sends an inquiry and can respond to the talent.

It provides an interface for recruiters to text with talent. It can also display interview results and includes automated messages sent by the bot on the recruiter's behalf (see Talent Notifications). 

 

Key Takeaways:

1. Centralized Talent Notifications: PIXEL's Live Chat feature centralizes text notifications to talent, allowing recruiters to efficiently view, engage, and manage all talent notifications in one system.
2. Recruiter-Talent Communication: Live Chat enables recruiters to communicate with applicants through text messages, with messages appearing on the talent's mobile devices for quick responses.
3. Mass Text Messaging and Interview Bots: PIXEL facilitates mass text messaging through PIXEL Bots, streamlining communication and engagement with multiple applicants simultaneously. Recruiters can also insert bot interview links into live chats, offering a scripted interview experience to talent.

Navigation and Getting Started

To go to Live Chat, click or hover on the Automation dashboard tab at the top of the screen, then click Live Chat.

The recruiter can choose between seeing all messages sent to their talent, or only the messages they have sent. Use the option button to select. It is to the right of the Chats list.

Note: If the recruiter currently has no talent assigned, or wants to assign talent to someone else, they can do these things on the Unclaimed Talent sub-tab of the Talent screen.

To start a new chat, the recruiter has multiple options:

 

1. Start a new chat by selecting or entering the Talent name into the Search for Talent bar.

• Selecting a Talent
  
   
• Entering a Talent
  

2. Go to the desired Talent Profile screen and send a text message using the Quick Actions menu. A simple text, a PIXEL Interview Bot, or a Job can be sent. Chats must be initiated by the recruiter.

The message will appear in Live Chat.

Messages will appear on a talent's mobile device via SMS.

The talent can respond...

...and their message will appear in Live Chat:

Sending a message to a talent results in that talent going to the top of the list.

 

Message Threading 

Users have the ability to enter and leave conversations within the Live Chat user interface using message threading.
 

• Subscribe/Unsubscribe from Talent Chats
  • Chat Users are auto-subscribed when sending a direct message to the Talent or when the Talent sends a direct message to the Chat User.

1. Manually Subscribe to the Talent Chat by clicking the Bell icon in the corner right of the chat. It will be absent of a white checkmark and display the notification "You are currently unsubscribed to this talent's live chat".


2. Unsubscribe from the Talent Chat by clicking the Bell icon in the corner right of the chat. It will contain a white checkmark and display the notification "You are currently subscribed to this talent's live chat". 

The Chat User must then confirm they'd like to unsubscribe from the Talent's chat and the Talent will be removed from the Active Chats thread. 

 

• Archive Multiple Live Chat Threads

1. Click the hidden eye icon within the Active Chats thread, then select the Talent chats to Archive.

2. Click the Archive button and Confirm the archival of the Chat threads. The selected Talent chats will be removed from the Active Chats thread. 

 

• Unarchive Multiple Live Chat Threads

1. Click Show Inactive Chats at the bottom of the Active Chats thread.

2. Click the eye icon within the Inactive Chats thread, then select the Talent chats to Restore. Click the Restore button and Confirm the restoration of the Chat threads. The selected Talent chats will be restored to the Active Chats thread.  



Note: Mobile numbers for talent are entered on the Talent screen > Contact Information section.

The mobile number is displayed in the Contact Information widget.

• There is an edit button on the right-hand side; to add or edit a mobile number, click it.
• Make the change, and click the save button.

If a talent has chosen to Opt-Out of text messaging, recruiters cannot message them using AviontéBOLD. This is indicated by the Text Message Consent status.

For more information on talent contact information, click here: Contact Profile Overview

Emojis are available in Live Chat. Multiple lines of text can be sent using the Shift-Enter keys between each. Messages can be sent via the Enter key or the Send button.

The chats shown are the ones in which the recruiter has participated. The most recent chats are displayed first. The recruiter can scroll backward to see earlier parts of the chat. The dates are indicated for chats that took place more than a day ago.

Talent avatar icons will have colors, while recruiter avatar icons will be grey.

Additional contact details are provided on the right-hand side, including a link to the Talent Record. Clicking this reveals data for any previously Completed Interviews for the talent, including match percentages for particular roles and the dates of the interviews.

For more information on creating and managing interviews in PIXEL, see the section "Pixel Interviews" further in this article.

Mass Actions and PIXEL (Send Interview Bot)

When a mass action, such as sending a text message, is done in BOLD, the results will be displayed in Live Chat. PIXEL bots can be sent through mass actions.

To perform a mass text message in BOLD using an Interview Bot, follow these steps:

1. Go to the Talent search screen by selecting the tab at the top of the application.
2. Search for applicants according to the desired criteria, and select the applicants to whom the recruiter wants to send a text message by using the checkmarks on the left-hand side.
   For more information on searching for applicants, see this article: Search for Talent/Applicant (Basic)
3. At the bottom of the screen, select Mass Actions > scroll down in the menu > Send Text Message.
   The Send a Text Message flyout appears.
4. Select Message Type > Send Interview Bot.
   The Template Field and Include Bot dropdowns appear.
5. Selecting a value from the Template Field (for example, Candidate Full Name) will populate that value as a variable in the Message field. The recruiter can then write their own message using the variable. For example, "Hey, {{Candidate Full Name}}, are you looking for work? If so, please respond to this message for a quick interview."
6. When ready, click Send Text Message. For applicants with mobile phone numbers in the system, the messages will go to their mobile devices.

Each recruiter who receives a text will see it in their own Live Chat window, as they would when sending an Interview Bot individually (see below).

For more information on Mass Actions in AviontéBOLD, click here

Insert a bot interview into a live chat

The recruiter can invite talent to a scripted chatbot interview using Live Chat.

1. To do this, click the bot button. The Insert a Connected Bot/Job screen appears.
   Listed are all of the jobs and bots associated with the recruiter, where the user is a job owner or sales rep. For more information on setting up jobs and PIXEL bots, see the Interviews section of this article.
    
2. To insert a bot interview link into the Live Chat, click Insert.
   A variable indicating the interview bot will be displayed in the message bar; for example: {{Business Analyst / Screening #B943100}}.
   The recruiter can type an invitation for the talent to attend a bot interview.
    
3. Click Send to send the message.

The result will look like this:

The applicant will receive the invitation on their mobile device.

Applicants can take the interview on a mobile device.

As an interview is being completed, the status will show on the Interviews > Pixel Interviews screen.

Clicking on an interview in progress will give details in a flyout.

See the article section Interviews - Interview Results for more details.

As bot interviews are completed by talent and they meet the minimum passing percent rating, the bot will tell the talent they are a great fit and offer available time slots for a live interview. See Calendar for more details. 

Once a talent completes an interview, a notification will appear:

The match rating percentage is shown. If there is a checkmark, it means the applicant passed the interview.

The Contact Details on the right-hand side will show a "Completed Interviews" section with an entry.

An entry will be shown for each interview the candidate has taken.

If the recruiter clicks on the interview title, the candidate report will display on the right-hand side of the screen.

The recruiter's name is displayed. A link to the Applicant Record is shown. The applicant's phone number and email are also shown. 

If an interview has been scheduled, the details appear.

If there is no match and an interview is not scheduled, no interview details are shown.

View job details by clicking on the icon next to the job title.

View interview bot details by clicking on the icon next to the interview bot name.

See the Pixel Bots section of the article for more information about how PIXEL bots work, and an explanation of how the Calendar function works.

Viewing messaging activity on the talent record

The recruiter can view the PIXEL messaging history from the Talent Activity Record. To go there, select Talent > (search for talent by name or other criteria) > open talent record > click Activities.

Applicant Activities Screen

Here the system logs a recruiter's activity with the talent. Activities logged include:

• Texts sent - including onboarding task reminders
• Texts received
• Job started events
• Profile updates - including mobile phone number updates
• Talent notifications
• Reminders
• Applications

Getting the latest activity when not on the Live Chat screen (Alerts)

The recruiter can review their latest activity even while not looking at the Live Chat screen. These messages will then link to Live Chat. To do this, click on the bell icon at the top of the BOLD screen. It is to the right of the Account & Settings menu.

This opens a widget that displays the latest information.

Clicking on one of the messages will open it in the Live Chat window. There the recruiter can respond to the talent.

The widget also enables the recruiter to See all [messages] in Live Chat; this opens the default Live Chat window, with the most recent messages displayed first.

The widget also displays the most recent Completed Interviews. To view these, click on one of them. These notifications are updated as applicants complete interviews with a PIXEL interview bot. The system displays the Completed Interview selected.

The recruiter can also click See all Interviews to see all the Completed Interviews at once. The Interview Results screen appears when this is clicked.

Activity Logging

The system logs activities for messages sent through PIXEL. Activities include:

• Pixel Conversation Sent
• Pixel Interview Sent

For example, if the recruiter sends a text message and inserts an interview bot, the message will be sent to the talent, and an activity will be logged. The system also logs the responses to the talent after the interview as an activity.

Activities can be reviewed on the Talent Activities screen. This article Applicant/Talent Activities – Avionté Bold contains more information.

Avionté Chat

Note: Avionté Chat is currently rolling out in phases and will be fully available by July 16th. If you do not yet have access, please contact your Account Manager or Customer Success Manager.

Avionté Chat is the new, unified messaging experience for PIXEL, replacing Live Chat. It delivers a modernized interface for recruiter-talent communication with improved visibility, smarter notifications, and a streamlined workflow built for high-volume staffing.

For full details on navigating Avionté Chat, managing conversations, and using Chat with PIXEL features, see the Avionté Chat article.

Talent Engagement

Note: Talent Engagement automations are migrating to Avionté Chat, rolling out in phases through July 16th. For details on the new experience, see the Avionté Chat – PIXEL article.

Talent Engagement lets you automate messaging between recruiters and talent throughout the entire lifecycle — from application through placement and beyond. By defining triggers, schedules, conditions, and content, you can automatically respond to and engage with talent based on your business workflow without requiring manual effort from recruiters.

For full details — including step-by-step instructions, trigger types, variables, user permissions, and configuration examples — see the Talent Engagement article.

For information on creating and using PIXEL Bots for automated candidate screening, see the PIXEL Bots article.

PIXEL Bots (automated interviews)

PIXEL Bots are configurable chatbot interviews that screen candidates via SMS or the Avionté 24/7 mobile app. Recruiters build interview scripts with weighted questions, associate them with job postings, and send them to talent manually or through mass actions. When a candidate passes the screening threshold, PIXEL offers available follow-up interview times from the recruiter's calendar.

For full details on creating bots, question types, scoring, and sending options, see the PIXEL Bots article.

PIXEL Interviews

Interview Results

On opening, the Interviews tab displays the results of completed interviews.

The following items are shown:

• A Filter drop-down list. The recruiter can narrow down the list by Bot, Job, Office, Talent Name, or Talent Location.
• The Candidate's name.
  • If there is a globe displayed next to their name, like this: it means that the talent came from a public site.
• An indicator for a Match. This displays a green check mark if the candidate's rating is greater than the Passing % set for the interview. No check mark is shown if the candidate's rating is less than the Passing %. (Recruiters can quickly view the Passing % by opening the pop-over window from the Bot Name - ID column.) 
• The percentage Rating for the interview. Recruiters can sort by this column, ascending and descending.
• The Time length of the interview is shown.
• How long ago the interview was Completed.
• When the last Face-To-Face interview was held, if applicable.
• The Bot Name & ID for the Interview. Click the arrow symbol to the right to view the Bot details.
  
  Clicking Edit Bot will open the Pixel Bots - Interview Builder screen.
• The Job Name & ID associated with the interview. Click the arrow symbol to the right to view job details.
  
  Multiple Recruiters per job are supported. Click Visit Job Record to view the job details in a new tab.
• The Client name assigned to the interview.
• The Recruiter's name that was assigned to the interview.
• The Sales Rep's name that was assigned to the interview.

Recruiters can sort records in ascending or descending order by last Completed date. 

Clicking on a Candidate's Name displays a scorecard on the right-hand side:

The following items are shown:

• A graph displaying the rating for the interview. This estimates how good a fit the applicant will be for the position, based on the job and applicant data in the system. For candidates that have passed the interview, a green check box will additionally appear by the 0-100 rating graph.
• The Job name with a view detail arrow button, including an option to visit the job record
• The Bot name with a view detail arrow button, including an option to Edit the Bot
• The Date of the interview
• The Duration of the interview is shown
• The Recruiter assigned to the candidate.
• If a follow-up interview was scheduled by the bot, the message "Interview Scheduled" is shown along with the interview details. An option to Cancel Interview is shown.
• A link to the Applicant Record is available.
• The phone number of the candidate is shown.
• A link to the candidate's email is shown.

Various matches between the candidate and the interview answer results are shown below. For example, for an "Education" question, if the Candidate has a Bachelor's degree or higher, this would meet the minimum requirement of a Bachelor's degree.

The matches are calculations of multiple questions and answers taken together.

A Skill Match shows the best match for a position's skills vis-à-vis the applicant's answers to skill interview questions. These are customizable.

A Logistical Match shows the best match for a position's general attributes vis-à-vis the applicant's answers to the interview questions.

Recruiters can create Custom Questions for an interview and track their matches as well. 

A Written Response allows recruiters to see a candidate's responses to written response questions and a rating for each.

Clicking the "eye" icon for a question allows recruiters to see the details of a particular question.

The overall rating is based on the summation and evaluation of the individual skill or attribute ratings.

Calendar

The PIXEL calendar is used to manage interviews. It is distinct from the BOLD calendar, as well as another scheduling system recruiters may use, such as Microsoft Outlook.

To navigate to the Calendar, click Calendar in the Automation menu.

Prerequisites

Especially after a new deployment of PIXEL, the recruiter's calendar may not be active. If this is the case, the following screen will display:

Click Go to Calendar Settings to activate the Calendar.

Alternatively, click the gear icon at the top of the Calendar screen to open the Calendar settings.

The Settings screen appears.

Here the Calendar can be disabled or enabled, and the Time Zone can be changed, along with the Default Weekly Availability. The settings are saved when the recruiter clicks Calendar to return to the Calendar screen.

If the recruiter changes the time zone, all scheduled interviews will display according to the time zone chosen.

 

The Calendar allows the recruiter to see what interviews have been scheduled, and with whom. It allows them to transition from successful bot interviews to in-person interviews where the recruiter can evaluate candidates at a deeper level.

PIXEL is able to schedule interviews with candidates. Recruiters should add their availability in PIXEL so that PIXEL can reference recruiter availability when proposing interview times to candidates. To do this, schedule all of the available times by clicking on available time slots.

Hovering and clicking over the available time slots in the Calendar allows the recruiter to reserve them for future interviews. The slots turn grey when this is done. To remove a reservation from a time slot, click it again.

The green-colored slots indicate recruiter default availability. Default availability is set using the Settings screen. Time slots are set to 30 minutes by default.

Clicking Show All Hours expands the calendar view to include times beyond standard availability (a 24-hour view).

Recruiters can schedule availability up to 20 days in advance.

How the PIXEL Calendar is Used

As bot interviews are completed by a candidate and they meet the minimum passing percent rating, the bot will tell the candidate they are a great fit and offer available time slots for a live interview.

 

The time slots offered are based on the availability recruiters have set up in the Calendar. If a candidate selects one, the bot completes the interview and informs the candidate that a recruiter will follow up with them.

The flyout on the Interview Results screen will update with the details of the interview scheduled.

At the same time, the time slot in the calendar the candidate selected will turn blue, indicating a live interview has been scheduled. Selecting a blue timeslot will show the results of the bot interview in a flyout.

Notice the Cancel Interview link. Clicking this will produce an "Are you sure?" popup. If the recruiter confirms by clicking Yes, the interview will be canceled. Afterward, a message is displayed: "This interview has been canceled and removed from your calendar. To notify the talent, contact them directly." Only the logged-in user assigned to the talent can cancel an interview.

An email is also sent to the candidate with a calendar invite (.ICS file). The email contains the details of the interview's time and date, the position name, the number to call the candidate, and the recruiter's name and email.

Live interviews will not be offered to candidates who do not meet the passing minimum percentage rating.