Steps to recover
- Click on FILE tab (Outlook main screen, Top Left Corner)
- Click on Options (left side corner of the window, on the blue strip, 2nd last option)
- On the window which pops up titled– "Outlook Options”, click on Add-Ins (left side corner of the window, 2nd last option)
- Scroll to the bottom of the list and highlight the Add-in you want to enable under 'Disabled Application Add-ins'.
- Underneath that, you will see the following:
- Underneath that, you will see the following:
- Change the drop-down menu to 'Disabled Items'
- Click the Go button
- You'll see a list of Disabled Add-ins. Click on the Add-in which has to be activated
- Click Enable
- You may need to completely close out of Outlook and go back in before the Add-in will reappear.
Note: In the case the Outlook Add-in 'crashes' Outlook and the computer admin is unable to enable the add-in again within 'Manage Disabled Slow Add-ins".
Verify user is utilizing Outlook 2016
1. Download
2. Email file to user
3. Download/Run the attached file 'emailSync.reg' on their computer
Note: This file will overwrite any disabled add-in and should only be used as last resort as updating the user's Outlook Registry can cause issues in the future potentially.
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