How BOLD Status Settings Impact 24/7

When you update certain status settings in AviontéBOLD, they automatically update with the 24/7 mobile platform. This ensures consistent data between systems and directly affects how talent interacts with the mobile app. This guide explains which settings impact 24/7 and how.
 

Talent Status Settings

Talent statuses in BOLD directly control app access and SmartLink distribution:

General Status

• Talent can receive SmartLinks
• Full access to log in and use the 24/7 app
• Can receive job notifications
• This is the standard Active status for your talent pool

Pending Status

• SmartLink distribution depends on your agency's implementation configuration
• Some agencies choose to send SmartLinks to pending talent, others do not
• Contact your Customer Success Manager to verify your configuration

Do Not Assign Status

• Talent will NOT receive SmartLinks
• Cannot log in to the 24/7 app
• If already logged in when status changes, they can continue using the app until they log out
• No job notifications will be sent

Job Status Settings

Job statuses determine visibility in the 24/7 app:

Open Status

• Jobs are visible and available in the app
• Talent can view if distributed to app
• Notifications are sent based on matching criteria

Closed Status

• Jobs become immediately invisible in the app
• No new notifications are sent
• Talent cannot view or interact with closed jobs

Job End Reason Settings

Job end reasons determine how shifts are handled when ended early:

Positive End Reasons

• Shift remains as "Committed" in the system
• Talent maintains credit for the work
• Examples: Completed early, client released early

Negative End Reasons

• Shift is marked as "Cancelled"
• Removes the commitment from talent's schedule
• Examples: No-show, performance issues, job cancelled by client

Best Practices

• Consistent Status Management - Ensure your team understands how status changes impact talent's app experience
• Clear End Reasons - Create descriptive job end reasons so staff choose the correct type (positive/negative)
• Regular Reviews - Periodically review talent in "Do Not Assign" status to ensure appropriate app access
• Communication - When changing talent from active to restricted statuses, consider informing them about the impact on their app access

Important Notes

• All status changes update automatically between BOLD and 24/7
• Changes take effect immediately in real-time
• Users need Table Editor access in BOLD to modify these settings

Need Help?

For questions about status configuration or implementation settings:

• Contact your Avionté Customer Success Manager
• Email [e-mail] for technical assistance