24/7 SmartLink Detail Report

Updated June 02, 2026 20:41

Note: This feature is disabled by default. Customers who wish to enable this functionality should contact their Customer Success Manager or Account Manager to have it activated in their system settings.

The 24/7 SmartLink Detail report provides comprehensive information about SmartLink delivery, failures, and talent login activity through the 24/7 WORK mobile app. This report displays detailed talent-level data for sent SmartLinks, failed SmartLinks, and new user logins, offering deeper visibility into mobile engagement and communication issues.

Key Takeaways

Comprehensive SmartLink Tracking: The 24/7 SmartLink Detail report provides extensive information including talent contact details, SmartLink delivery status, specific failure reasons for unsuccessful sends, and login activity metrics, enabling you to understand exactly how talent is engaging with mobile job opportunities.
Talent-Level Analysis: Unlike summary-level reports, this detailed report displays individual talent records with all associated SmartLink activity, enabling granular analysis of communication effectiveness and identification of specific delivery issues.
Streamlined Troubleshooting: By consolidating SmartLink delivery details and failure reasons in a single report, you can quickly identify communication problems (such as invalid phone numbers or talent opt-outs), reduce costs associated with failed messages, and improve your mobile engagement strategies.

Roles That Would Benefit from Running this Report

Recruiters: They can review detailed SmartLink delivery data to understand which talent successfully received job notifications, identify why specific SmartLinks failed, and track how quickly talent is logging in to view opportunities. This helps them follow up appropriately and maintain accurate talent contact information.
Operations Managers: Professionals responsible for mobile app adoption can leverage the detailed failure reasons and login metrics to assess 24/7 WORK app effectiveness, identify systemic communication issues, and measure talent engagement patterns across their workforce.
Leadership: Team leaders and department heads can review SmartLink performance data to monitor mobile communication effectiveness, track talent adoption rates, and identify opportunities to optimize mobile engagement strategies while managing costs associated with failed message attempts.

24/7 Category (list of Analyze Reports)

Click on the links below for more information:

CHAPTERS

Legend
Locating the Report
Logic
Filter Options
Field Details

Legend

Locating the Report

Click on Analyze Tab
The Reports Sub Tab will automatically be selected
In the Search Reports field, type 24/7 SMARTLINK
Click on the 24/7 SmartLink Detail Report

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Provides detailed, talent-level information about SmartLink delivery through the 24/7 WORK mobile app, including sent SmartLinks, failed SmartLinks with specific failure reasons, and new user login activity with engagement timing.

24/7 Category (list of Analyze Reports)

Filter Options

Field Details

The following fields appear in the 24/7 SmartLink Detail Report:

Sent SmartLinks Fields

Field Name	Description	Notes
Talent Name	Full name of the talent who received the SmartLink
Email	Talent's email address
Phone Number	Talent's phone number where SmartLink was sent
Sent Date/Time	Date and time the SmartLink was successfully sent

Failed SmartLinks Fields

Field Name	Description	Notes
Talent Name	Full name of the talent whose SmartLink failed
Email	Talent's email address
Phone Number	Talent's phone number where delivery was attempted
Failure Date	Date when the SmartLink delivery failed
SmartLink Failure Reason	Specific reason why the SmartLink delivery failed	Common reasons include invalid phone numbers and talent opt-outs

New User Logins Fields

Field Name	Description	Notes
Talent Name	Full name of the talent who logged in
Email	Talent's email address
Date	Date and time of talent's first login to the 24/7 WORK app
Time from Sent to Login	Time elapsed between SmartLink sent and first login	Helps measure engagement speed and SmartLink effectiveness

Filter Name	Options	Description
Division	All available Employer List	Use this filter to refine Employer of the Job
Region	All available Region List	Use this filter to refine Region of the Job
Office	All available Branch List	Use this filter to refine Office of the Job
Group By	Date, Office	Use this filter to refine the Report Data by Date or Office
Display	# of Unique Sent SmartLinks, # of Unique Failed SmartLinks, # of New User Logins	Use this filter to determine the data displayed
Date From		Use this filter to refine Talent's Nomination/Pipeline Stage Created Date between the date range.
Date To
Date Range	Yesterday, Today, Tomorrow, …	When 'Date Range' is selected, 'Date From' and 'Date To' will be automatically disabled. The user will need to select either 'Date Range' or enter 'Date From' and 'Date To'.