Enhanced Standard Reporting Availability
Enhanced Standard Reporting is now available as an optional feature for your system.
Want to opt in NOW? Submit a support ticket or contact your CSM to enable this feature and access faster processing, extended historical data, and improved reliability.
Customizing and Sharing This Report
Columns: Use the column selector to show, hide, or reorder columns to match your workflow.
Filters: Your filter selections are remembered between sessions — the report opens with your last-used settings automatically.
Sharing (INSIGHTS users): You can duplicate, rename, and share customized versions of this report with team members, and schedule automated delivery by email. System-level reports remain unchanged and available to all users.
Sharing (Standard users): You can duplicate this report and customize filters for personal use. To share a customized version with your team, duplicate the report, apply your preferred filters, and share it directly with individual users. System-level reports cannot be modified or set as a default for all users. See Enhanced Standard Reporting Overview for more detail.
The 24/7 SmartLink Detail report provides comprehensive talent-level information about SmartLink delivery, failures, and login activity through the 24/7 WORK mobile app. Track which talent successfully received SmartLinks, identify specific failure reasons for unsuccessful deliveries, and monitor new user login patterns and engagement timing. This detailed report offers deeper visibility into mobile communication effectiveness and helps you troubleshoot delivery issues.
Related Resources:
- 24/7 Category (list of Analyze Reports)
- List of Standard Reports
- List of BOLD Analyze Reports
- List of INSIGHTS Dashboards
- Terms and Filters (Analyze Reports)
- System Terms (Glossary)
Accessing the Report
- Click on Analyze Tab
The Reports Sub Tab will automatically be selected - In the Search Reports field, type 24/7 SMARTLINK
- Click on the 24/7 SmartLink Detail Report
Understanding This Report
What This Report Shows You
The 24/7 SmartLink Detail report displays talent-level information about SmartLink delivery through the 24/7 WORK mobile app. Each row shows the date and time of SmartLink activity, the division, region, and office associated with the talent, the talent's name with clickable link to their profile, and their contact information including email and phone number. The Display filter allows you to switch between viewing sent SmartLinks, failed SmartLinks, or new user logins, with each view providing relevant data for that activity type.
Why Use This Report
This report helps you manage day-to-day operations and answer critical questions:
- Which talent received SmartLinks during a specific time period?
- What are the email addresses and phone numbers for talent who received SmartLinks?
- Which divisions, regions, or offices have the most SmartLink activity?
- When were SmartLinks sent to specific talent (date and time)?
- Which talent can I contact directly based on SmartLink delivery status?
- How is SmartLink usage distributed across different office locations?
- Which talent names and contact details do I need for follow-up after SmartLink delivery?
Who Benefits From This Report
Different roles use this report to address specific operational needs:
HR Managers: Track SmartLink activity distribution across divisions, regions, and offices, monitor which locations are actively using mobile communications, and maintain accurate talent contact information by reviewing email addresses and phone numbers associated with SmartLink deliveries.
Recruiters: Access talent contact information quickly after SmartLink delivery, verify which of their assigned talent received mobile notifications, review SmartLink activity timing to plan follow-up communications, and maintain updated email and phone contact details for their talent pool.
Project Managers: Analyze SmartLink usage patterns across different offices and regions, coordinate mobile communication strategies by reviewing activity distribution, and track which branches are effectively leveraging the 24/7 WORK mobile app for talent engagement.
Finance Managers: Monitor mobile communication usage across divisions and offices for cost tracking purposes, validate that SmartLink investments align with organizational structure, and track activity patterns to optimize mobile communication budgets.
Executive Leadership: Gain visibility into overall SmartLink activity across the organization by division, region, and office, monitor mobile communication adoption patterns, track talent engagement timing, and make strategic decisions about 24/7 WORK app promotion and mobile communication strategies across different locations.
Using Filters
Filters appear on the right side of your screen and help you focus on specific segments of your data. All filters default to "Include all" when you first open the report.
Available Filters
| Filter Name | What It Does | When to Use It |
|---|---|---|
| Division | Filters by employer entity associated with the job | Review SmartLink activity for specific business units or employer entities (not all accounts have divisions enabled) |
| Region | Filters by geographic region | Compare SmartLink delivery patterns across territories |
| Office | Filters by branch location | Evaluate individual branch mobile communication activity or investigate office-specific SmartLink usage |
| Display | Determines which data category is shown: # of Unique Sent SmartLinks, # of Unique Failed SmartLinks, or # of New User Logins | Switch between viewing successful deliveries, failure analysis, or new login activity. Each display option may show different field variations optimized for that data type. |
| Smartlink Sent Date | Filters SmartLink activity by time period (Last Month, This Month, Custom, etc.) | Analyze SmartLink activity within specific timeframes to track trends and patterns |
Applying Your Filter Selections
- Click on the edit icon next to any filter name to expand it
- Make your selections by checking boxes or choosing from dropdowns
- Click Apply to update the report with your filtered view
- Click Cancel to discard changes and return to the previous filter state
Reading the Data
The 24/7 SmartLink Detail report displays talent-level SmartLink activity with core organizational and contact information. The report provides essential details to help you track SmartLink delivery, analyze activity patterns across your organization, and access talent contact information for follow-up.
Key Field Categories
The report displays 8 core fields that provide talent identification, organizational context, and contact information. The Display filter determines which SmartLink activity type is shown in these fields (sent SmartLinks, failed SmartLinks, or new user logins).
| Field Name | Description |
|---|---|
| Date | Date and time of the SmartLink activity (sent date/time, failure date, or login date depending on Display filter selection) |
| Division | Employer entity associated with the talent |
| Region | Geographic region for the talent's assignment |
| Office | Branch location associated with the talent |
| Talent Name | Full name of the talent associated with the SmartLink activity |
| Talent Name Link | Clickable link to the talent's profile in the system |
| Talent's email address | |
| Phone | Talent's phone number where SmartLink was sent or delivery was attempted |
Practical Applications
The 24/7 SmartLink Detail report empowers your team to track mobile communication activity and maintain accurate talent contact information. Operations managers analyze SmartLink usage patterns across divisions, regions, and offices to understand mobile app adoption and identify where additional training or support may strengthen engagement. Recruiters access comprehensive talent contact information—including email addresses and phone numbers—to follow up on mobile job opportunities and verify their communication reach. Branch managers monitor their office's SmartLink activity timing and distribution, recognizing periods of high mobile engagement while tracking which talent are actively receiving notifications. Finance teams validate SmartLink usage across different organizational structures for cost allocation and measure mobile communication investments by location. Executive leadership gains visibility into SmartLink activity patterns across all divisions and regions, discovers which offices demonstrate the strongest mobile communication adoption, and makes strategic decisions about 24/7 WORK app promotion efforts based on actual usage data and geographic distribution patterns.
Exporting Your Data
Export your report data to share with stakeholders, perform additional analysis, or maintain records outside of Avionté.
- Apply any filters you want to include in your export
- Click the three-dot menu icon (⋮) in the top right corner of the report area
- Select your preferred format from the Download submenu:
- Image: Creates a visual snapshot of the report as currently displayed
- CSV File: Exports raw data compatible with Excel, Google Sheets, and database tools
- PDF File: Generates a formatted document suitable for printing or formal distribution
Additional Export Options
The three-dot menu also provides options to repeat rows (useful for printing), merge rows, and other display customizations. These settings affect how your report appears on screen and in exports.
Refreshing the Report
Report data refreshes automatically in the background. However, if you want to see the most current information immediately after changing filters or if you know SmartLinks have been sent or login activity has occurred, you can manually refresh.
- Locate the circular arrow icon above the filter panel on the right side
- Hover over the icon to see it expand and display the word "UPDATE"
- Click the icon to re-run the report based on your current filter selections
The report will reload with the latest data from your database, reflecting any new SmartLink activity, updated delivery status, or new logins since you last viewed it.
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